1. Why should I use a prepaid phone card?
A prepaid phone card provides several major advantages.
Savings
Prepaid phone cards often offer much
lower domestic and international long distance rates than the residential
service from the major phone companies. Using prepaid phone cards could
save 70% or more off your long distance phone bill.
Convenience
Prepaid phone cards enable you to enjoy low long
distance rates no matter where you are. You can call from home, office,
pay phone, cell phone, or hotel with a peace of mind.
Controlling Your Spending
Prepaid phone cards can help you budget your phone
expenses. Say your budget is $40 per month, just charge $40 on your
phone card. A voice will remind you how much you have left each time
you make a call. You can also check the remaining balance on your phone
card through MyAccount.
Substitute for Collect Calls
Prepaid phone cards are ideal substitute for collect
calls from your family members. Collect calls are expensive. On top
of that, your family members cannot leave messages on your answering
machine. Give your family members prepaid phone card so they can call
you whenever they want and save your money.
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2. Why should I purchase a prepaid phone
card from MyPINphonecards.com?
Beyond the very competitive rates, the phone cards provided by MyPINphonecards.com
have the following benefits.
- Rechargeable -- so you only
need to remember one PIN number;
- PIN-free Dialing -- once you
enter your phone number(s) in our system, you do not need to enter
your PIN number anymore.
- Check Calling History Online
-- you can keep track of your calls through MyAccount to make sure
that your phone card is charged correctly.
- Clean -- there is no hidden
charge, except the maintenance fee, rounding and payphone surcharge
already disclosed.
Most importantly, we offer 100% Customer Satisfaction
Gurantee. If the phone card fails to meet your expectation
for any reason, we will satisfy you with store credit, phone card exchange,
partial or complete refund, whichever you prefer.
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3. What are the differences between
the phone cards you sell?
We offer two types of prepaid phone cards.
- Extra Clean -- 1 minute rounding, No Maintenance
Fee. These phone cards are suitable for short calls.
- Clean -- 1 then 3 minutes rounding, 49 cents
weekly maintenance fee. These phone cards are designed for
frequent long calls. As a rule of thumb, if your calls average 30
minutes or longer and you spend $30 or more each month, these phone
cards provides more savings.
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4. Why are the rates to foreign cell
phones much higher than the rates to landlines?
The reason is that most foreign countries, expecially European countries,
charge much higher rates for international access to their cell phones.
If the rate to cell phones in a country is not listed, you can figure
it out this way. First, check your balance online through MyAccount.
Then, place a call to the cell number you'd like to call. Please hang
up after you hear the system announce the number of minutes available.
Divide your balance by the number of minutes available, you will get
the rate to that cell phone. Alternatively, you can email us the cell
phone number, we will be happy to find out the rate for you.
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5. How can I trust the rate if you claim
that "Rate subject to change without notice"?
Typically, a prepaid phone card will pass through several dealers and
distributors before it reaches the actual user. The service providers
do not know who are the end users. Therefore there is no way for them
to inform the end users for any rate changes. The disclaimer, "the
rates are subject to change without notice", releases the service
providers from legal liabilities resulted from any rate changes.
MyPINphonecards.com always stands by what we claim on the website when
you placed the order. If you get less minutes due to a rate increase,
please stop using your phone card and contact us as soon as possible.
We will give you a refund for the unused balance on your phone card,
or charge the missing minutes back to your phone card.
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6. I want to use a new email address, what
shall I do (for existing customers)?
Please go to MyAccount to change your email.
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7. Can I buy a phone card or recharge my
PIN through mail order?
Yes, you can order or recharge a phone card with check or money order.
Please write us a brief note including:
1) Which phone card you want to order, or which PIN you want to recharge;
2) How much you want to charge on your phone card;
3) Your email address.
Mail the note and your payment to
MyPIN Phone Cards
1224 E. Green Street, Suite 100
Pasadena, CA 91106
We will email you the PIN and Calling Instruction (for new order) or
recharge your phone card ASAP after we receive your payment.
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8. I ordered a wrong card, can I exchange
it?
Yes, please email us your current PIN number and the new phone card
you would like to have. We will transfer the unused balance of your
current PIN to a new PIN number.
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9. I misplaced or lost my PIN number. Can
I get it resent to me?
Yes, please go to MyAccount. Click on the Resent PIN link. Your PIN
number will be sent to your email address on record.
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