100%  Customer  Satisfaction  Guarantee
	If our prepaid phone cards fail to meet your expectation for any reason, we will satisfy you with store credit, a phone card exchange, or a refund.

Our Customer Service Policy

At MyPINphonecards.com, we are committed to provide you with the best customer service possible.

Return and Exchange Policy

• If your card has been used less than 10%, we will give you a full refund or card exchange.

• If your card has been used more than 10%, we will refund you the unused balance of your phone card or transfer the unused balance to a different card you choose.

• When you make a phone call, if you hear that the minutes announced by the system are different from that listed on our website (probably due to rate update), please stop the call and contact us at your earliest convenience. By continuing the phone call, you accept the higher rate.
  

Our Problem Solving Time Scale

We constantly try to provide faster customer service to our valued customers.

• You will receive an email from us within 24 hours after you submitted your complaints, usually much sooner.

• If it is regarding the quality of the phone card or difficulty to get a good connection, please submit a Trouble Ticket through MyAccount. We expect to get the problem resolved within 24 hours.

How to Submit a Trouble Ticket?

Please log on to MyAccount and click on the Trouble Ticket link on the left menu. Fill out the form as accurately as you can. In the message field, please provide a detailed description of the problem you have encountered. The trouble ticket will be routed to an appropriate department.

Tell us what you think

MyPINphonecards.com values your inputs. Please send your suggestions and comments to feedback@mypinphonecards.com.